Finnish Speaking Customer Success Manager (Fintech)
Join a growing and profitable fintech in an instrumental role, where you will receive a lot of ownership from day 1. We hire for the right mindset and not only based on your past experiences.
Finnish Speaking Customer Success Manager
About Krea
Krea is a leading fintech company helping drive the digitalization of the financing market for small and medium-sized enterprises in Finland and Sweden. In Finland we operate under the brand name Kredita. We help our business customers compare and find financing with the best possible terms in the most frictionless way possible. Our vision is to become the natural starting point for companies when they seek financing. Krea was founded in 2018 and has already been used by more than 30,000 companies.
We are now expanding our team with a Customer Success Manager who will work closely with our business customers and help guide them through the process of procuring different forms of financing.
We are looking for someone with at least a couple of years of work experience, a strong service mindset, and an interest in corporate finance. We would like you to be a motivated and curious person who enjoys helping to identify customers’ financing needs and is happy to lend a helping hand.
Key Responsibilities
Proactively contacting customers and leads for sales purposes, including previous customers and individuals who have shown interest through an application, loan calculator, or borrowing estimate via our unique website service.
You become a central part of Krea’s Customer Success team and handle incoming customer calls and emails in the Finnish market.
Continuously following up with and contacting active business customers (borrowers) as well as our lenders.
Documenting potential improvement opportunities in customer flows and relevant information during customer interactions.
Regularly managing and maintaining customer data in our internal systems.
From the moment a customer has shown interest in financing, or has submitted an application, until they have signed an agreement with a lender, we at Krea need to answer any questions that may arise. We also need to proactively contact customers to check whether the financing options we have presented are relevant to them or not. If not, we explore what we can do to help the customer find suitable financing. The work will require a significant amount of time on the phone as well as email communication with business customers.
As we continue to develop Krea’s service and platform, it is also very valuable for us to understand changes in customer behavior and to continuously receive customer feedback. Therefore, part of the role will involve presenting customer feedback to the rest of the team in various ways.
Requirements
Be fluent in Finnish and English
Have a basic understanding of business economics
Come across as trustworthy on the phone and communicate well with all types of people
Have basic Excel skills
Be self-driven and have a proactive personality
Have a strong sense for sales and service
Be responsible and reliable
Desirable Qualifications
Previous experience in B2B sales or customer support
A university degree in a relevant field (economics, finance, accounting or similar)
Previous experience in digital financing or niche banks
Swedish language skills is considered an advantage
The selection process includes
Logical and personality test
Video interview (30–45 minutes)
On-site interview including a case study (2 hours)
Job offer
The position is based at our office at Valhallavägen 60, Stockholm.
- Locations
- Stockholm
- Remote status
- Hybrid
Stockholm
Why work with us?
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Create value for thousands of entrepreneurs
Take part in developing a platform that nurtures enterprise growth by helping thousands of companies finding the best possible financing.
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Be a part of building something great
The company is still young and we have high ambitions for the future. For those who are ignited by the idea of creating and developing something lasting, now is the time to get onboard and apply to us.
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Develop through trust and responsibility
At Krea, you are delegated full authority to develop your area of responsibility and will continuously be encouraged to always take lead and perform actions you see fit.
A company culture built on
Candidness - always speak up, without compromise
We believe that the group is far smarter than any individual, independent of age, race, gender or seniority. To ensure that the best ideas and solutions win, we oblige all team members to speak their mind and share opinions without compromise whenever they don’t agree.
Proactiveness - be bold and lead the way
We believe that high caliber individuals thrive best in an environment of high autonomy. We expect each team member to lead the way by proactively and continuously suggesting and implementing new and bold ideas that support us in achieving our company vision.
Transparency - open communication about everything
We believe that trust is a key pillar in any efficient relationship and that transparency in turn is a key factor to establish trust. By being fully transparent we level the information imbalances in our relationships with customers, partners, employees and potential new recruits.
About Krea
Krea is Sweden’s largest independent financing service niched specifically on businesses. We have helped over 30 000 Swedish companies get access to the best possible terms by putting lenders’ offers in competition with each other. The service is digital and provides companies with the possibility to compare and apply for financing up to 100 million SEK without having to endure complicating processes.
Krea has evolved from being a leading loan comparison service into a full-fledged financing comparison service, including factoring, real estate loans and a comprehensive advisory service. The range of services enables customised solutions for each individual company and maximises the chances for an approved application.